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Patient Terms and Conditions


Welcome to GC Remedial Massage! We are committed to providing our patients with exceptional care and service. These terms and conditions outline important information regarding your treatment and our policies.

Booking and Cancellation Policy

  • Appointments can be booked online, via phone, or in person.
  • We require at least 24 hours’ notice for cancellations or rescheduling. Failure to provide timely notice may result in a cancellation fee.
  • Late arrivals may result in a shortened session to accommodate subsequent patients.

Health and Safety

  • Patients must complete a health questionnaire prior to their first session. This information is essential for your safety and to tailor our services to your needs.
  • Please inform us of any changes in your health condition.

Privacy and Confidentiality

  • All personal and medical information shared will be treated as confidential and will only be used to provide you with the best possible care.
  • We adhere strictly to data protection and privacy laws.

Payment and Insurance

  • Payment is due at the time of service. We accept cash, credit/debit cards, and health fund rebates.
  • It is the patient’s responsibility to verify their insurance coverage for our services.

Treatment Consent

  • By attending a session, patients consent to the treatment procedures appropriate for their condition as determined by our qualified therapists.
  • Consent can be withdrawn at any time.


  • While we strive to provide the highest standard of care, we cannot guarantee specific results.
  • We are not liable for any personal property brought into our premises.

Feedback and Complaints

  • We welcome your feedback to improve our services. Please feel free to speak to us or email your concerns.
  • Any complaints will be addressed promptly and professionally.

Amendments to Terms and Conditions

  • GC Remedial Massage reserves the right to amend these terms and conditions without prior notice.

Thank you for choosing GC Remedial Massage. We look forward to providing you with a therapeutic and rejuvenating experience!

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